Pros
100% Paid Health Benefits -- This was an Ultimate Software perk that was held over from the merger Generous 401k Match -- Again, this was an Ultimate Software perk that stuck around with the merger. Work from Home opportunities -- This is only since COVID. Prior, it was dependent upon whether your manager had a bias towards WFH or not. However, now they're pushing us to look at going back to the office as "Returning to Each Other" rather than "Returning to Office." I wish I was making that up.
Cons
Prior to the merger, speaking as someone who was employed by Ultimate Software, our culture was best in class and recognized as such. Look at the history of the reviews on Glassdoor. Do you see how the line took a nose-dive about a year ago? That's when the merger happened. In Support, you are now micromanaged beyond belief. Employees in salary roles are being asked to meticulously track their time minute by minute, second by second, because they have to prove that they are productive. Hourly Employees are hounded by Managers if they are more than 30 seconds late clocking in. Previously, there were Outbound and Inbound Support representatives. Now, everyone just takes calls and it's essentially just one big Call Center where you can't even go to the bathroom without someone pinging you and asking where you are and what you're doing. There is no longer any seniority in Support. Why? Because everyone saw the writing on the wall and either headed for other departments or other companies. Roles have also been eliminated, dozens of people laid off in the span of a few weeks with little forewarning that it was coming. On top of all of this, Customers are noticing this and are extremely upset because this is not the standard of service they are used to receiving. Because of the fact that there is so much attrition, which the company simultaneously denies is occurring and is blaming on the "Great Resignation," everyone is also asked to do things that are completely outside of their job responsibilities. It's then called "Pivoting" and we're told we have to do this for the good of the company. In reality, you are doing work that there are not enough people to cover because they all were worked to death and then quit. Essentially, just another cog in the machine. In the past, changes were brought to the teams and discussed, feedback was given and plans were adjusted and changed based on that feedback. There was open dialogue on the things that impacted our job responsibilities. Now, you're given a directive and if you provide feedback that is anything but bordering on toxic positivity, you're either dismissed or told that you're out of line for daring to suggest that things aren't perfect. Oh, and don't dare reminisce about how things used to be. There have been legacy Ultimate Software employees who have nearly been terminated for being labeled as "nostalgic." There's also the lack of competitive pay - Which is less of a problem for new hires coming off the street and more of a problem for those seeking internal promotions. If you're hired off the street, you stand to make 50-60% more. Raises are given arbitrarily and the compensation package has become increasingly vague. Salary bands have also been implemented to ensure that once you reach the end of the salary band for your specific role, THERE ARE NO MORE YEARLY INCREASES.