Absolutely nothing good to say - Cloud Customer Manager UKG Employee Review

1.0
May 4, 2015
Recommend
CEO approval
Business Outlook

Pros

Working from option home is nice

Cons

Stay under the radar and don’t speak unless spoken to. Don't reach out to your manager for help. Don’t offer improvement suggestions; you will be considered difficult no matter how good you think you present it. If things go wrong, blame others. Management wants names when things go wrong. Management is not complimentary of work. They use negative reinforcement. Company is resistant to change and process improvement. The only way changes are brought about is after evidence of dozens of failures and even after that it’s unlikely. Departments do not talk with each other; rather they throw work over the fence without explaining how processes should work. Employees are not encouraged to educate other departments in their processes. Many departments handle work through mass email boxes or online forms so you can never figure out who is doing the work or where your request is in that process. Don’t ever do any work that lies outside of your core job. You will get in trouble and not be thanked, no matter how harmless you think it is. Little to no advancement for remote employees. Personnel don’t like to talk on the phone. Everything is handled via email.

Explore other reviews about UKG

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits Great work-life balance Unlimited PTO 401k Match

Cons

There have been a lot of frequent changes to adapt to.

1.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

There was once a great company named Ultimate Software, it was destroyed by a hostile takeover from H&F, a private equity firm, and a merger with Kronos to become UKG. There are very few Pros since that time.

Cons

When this company was Ultimate Software, prior to the takeover from H&F and the merger with Kronos, it was a world class company with top shelf people. The company Motto was "People First" and they truly lived by that motto, never a layoff, great working environment and stealer benefits. Since the takeover and subsequent merger with Kronos, to become UKG this company has taken a path of "Money First", which is understandable given the greedy nature of Private Equity Firms like H&F. They have systematically closed most of the offices across the US and have been expanding their footprint in Noida India, for obvious reasons. The leadership that has been put in place by H&F is clearly focused on IPO. And we all know what that means, clean up the books and make the company look as good on paper as possible. Can you say "Lipstick on a Pig". This was once a great company when it was run by Scott and Viv but now it has gone the way of the Private Equity management and is heading for a great fall.

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