Frankenstein of a Company - Customer Service Representative UKG Employee Review

1.0
Oct 9, 2022
Recommend
CEO approval
Business Outlook

Pros

Great benefits that came from Ultimate Software.

Cons

Take two organizations with complimentary products (Ultimate Software and Kronos), squash them together without regard for either company culture, and you have UKG. The company is still struggling to come together as one cohesive org two plus years after its merger. Teams can't agree on which processes to use, technologies to leverage or systems to invest in. On top of that, they have a serious identity crisis and inability to adapt quickly to the changing workforce. Want to work remote? Too bad, we're in the throes of what leadership is calling "return to each other" (seriously, RTEO). Why? Because we...umm.."we just work better when we're together." Huh? We all worked remotely for two years and the company hit its numbers. Baby boomer leadership is desperately trying to get workers to be in person so that we can drive to the office, sit in a cube, and join Zoom/Teams calls all day. UKG's tagline is "Our Purpose is People." The irony is that UKG does not listen to what it's own people want: innovation, flexibility, and autonomy. Not an early 2000's grayscape office with pool tables and pizza partys. That's not culture. That's a prison.

Explore other reviews about UKG

2.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

The company offers a convenient office location with plenty of nearby dining options and ample parking. The office environment is pleasant, with nice views that make in-office days more enjoyable. The hybrid work arrangement provides a good balance between collaboration and flexibility. Additionally, the organization has been supportive of using AI-powered development tools, which can help improve developer productivity and efficiency.

Cons

As a Senior Software Engineer, I found the company to have several challenges that made it difficult to be effective and grow professionally. The engineering culture can sometimes feel blame-oriented rather than focused on learning and continuous improvement. The software delivery process contains multiple layers of approvals and redundant steps, resulting in slow code promotion to production and reduced engineering velocity. Technical decisions made by senior leadership do not always align with modern engineering practices, which can make innovation and technology adoption more difficult. Recent organizational changes have also reduced the attractiveness of the benefits package. Additionally, bonus compensation is minimal and generally not a meaningful part of overall rewards. While there are talented colleagues and opportunities to work on large-scale systems, engineers who value fast execution, modern technology practices, and strong performance-based compensation may find the environment less appealing.

3
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