If you don’t care about being even remotely happy at work but want a great 401K match, apply here. - Product Support Representative II UKG Employee Review

2.0
Oct 23, 2022
Recommend
CEO approval
Business Outlook

Pros

Benefits are great. 401k takes the cake and unlimited PTO is mostly good. Depending on the position you have the option to work fully remote.

Cons

Ultimate software was the best place I ever worked. “People First” included employees and your opinion and inputs were taken into consideration; I couldn’t wait to get started on my next shift. Post-Merger, I dread coming into work everyday. The company got rid of all the great things about Ultimate Software and is now just Kronos rebranded as “UKG”. The two companies are still very much divided and your experience as an employee is vastly different depending on which side you’re on. If you’re especially unfortunately, you’ll get a role that is a mix of the two and live in constant stress and confusion as the two companies have very different views and ways of doing things. Your opinion at the company (no matter your tenure) no longer matters. It’s become a straight forward, ‘This is how it’s done, this is how we’ve always done it, and this is how we will continue to do things’. Many roles are condensing into call center roles where you are simply a number. It wouldn’t surprise me if my manager doesn’t know everyone’s name on their team and certainly knows nothing about me aside from my name and how many cases/calls I take. Many of the positive reviews on this site are likely from those in Legacy Ultimate Software roles as there is next to nothing positive with the Legacy Kronos roles. Even the company’s best perk, ‘Unlimited PTO’ is misleading as there is still many blackout dates and limited amount of people that can be off on the same day.

Explore other reviews about UKG

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits Great work-life balance Unlimited PTO 401k Match

Cons

There have been a lot of frequent changes to adapt to.

1.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

There was once a great company named Ultimate Software, it was destroyed by a hostile takeover from H&F, a private equity firm, and a merger with Kronos to become UKG. There are very few Pros since that time.

Cons

When this company was Ultimate Software, prior to the takeover from H&F and the merger with Kronos, it was a world class company with top shelf people. The company Motto was "People First" and they truly lived by that motto, never a layoff, great working environment and stealer benefits. Since the takeover and subsequent merger with Kronos, to become UKG this company has taken a path of "Money First", which is understandable given the greedy nature of Private Equity Firms like H&F. They have systematically closed most of the offices across the US and have been expanding their footprint in Noida India, for obvious reasons. The leadership that has been put in place by H&F is clearly focused on IPO. And we all know what that means, clean up the books and make the company look as good on paper as possible. Can you say "Lipstick on a Pig". This was once a great company when it was run by Scott and Viv but now it has gone the way of the Private Equity management and is heading for a great fall.

3
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