Sad to see... - Senior Manager (software) UKG Employee Review

2.0
Feb 28, 2023
Recommend
CEO approval
Business Outlook

Pros

benefits are fantastic (expecting changes at some point with the way things are going).

Cons

I have worked at UKG for over 10 years and unfortunately, I can't recommend it as a great place to work anymore. One of the biggest issues is the new leadership within the company. Compared to Aaron and Scott, the new guard is an entirely less empathetic bunch. It feels like they are more interested in their own agendas than in the well-being of their employees. Additionally, there seemed to be a trend of great talent and tenure leaving the company. It has been disheartening to see so many talented people leave because they don't feel valued or heard. The mandatory 3 days in the office per week is a major drawback. In today's world, with so many options for remote work, it is frustrating to be forced to come into the office so frequently regardless of commute time. 90 minutes drive each way, doesn't matter...suck it up. This policy seemed to be a relic of an older time, and it made it difficult to balance work and personal responsibilities. This is no longer a great place to work. I hope someone with the power recognizes this and makes some corrections at the top, otherwise I don't see this playing out positively for UKG in the end.

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1.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Working from home and the benefits are okay, but not really any different from those in most other organizations.

Cons

Too many managers are ill-informed about how much work there is to complete. Too many meetings pull employees away from work, yet they are chastised for work-life balance. I do not want to miss a deadline, so I work extra hours but don't report them. Processes seem to change daily. People-first is all but forgotten. Customer service is the unsung hero, carrying the weight of the world but often overlooked. Unrealistic classroom times leave little to no time for Q&A. There are manager pets and clicks in the organization. "Ohana" (meaning Family) is a joke. Do not share innovations with others; they are often stolen by others who will take accolades and credit for themselves. There are egotistical managers who could use a lesson in humility. Growth is nearly impossible. Personal review is a waste of my time. The manager is going to override my ratings with their own. Just give me my review and let's get on with it. It's been all downhill since the merge. Layoffs are a constant worry.

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