Forced Attrition - Operations Manager UKG Employee Review

1.0
Mar 6, 2023
Recommend
CEO approval
Business Outlook

Pros

100% Covered Health Benefits, Unlimited PTO, and stock grants.

Cons

Like many companies today UKG preys on the ignorance of employees with the “return to us” mantra and trying to convince everyone it improves productivity without any hard statistics proving it. It’s clear what is happening. The company is quiet firing it’s people by making the work environment uncomfortable in hopes people will quit on their own. They then replace these roles in Noida India or not at all. No one questions it. Execution Leadership is telling management in meetings that we can afford to “inconvenience” customers a little more. What once was the best part of Ultimate Software, it’s customer service, is no more. We are now no better than our competitors. There is nothing special about UKG anymore. We are just another HCM company.

Explore other reviews about UKG

1.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Working from home and the benefits are okay, but not really any different from those in most other organizations.

Cons

Too many managers are ill-informed about how much work there is to complete. Too many meetings pull employees away from work, yet they are chastised for work-life balance. I do not want to miss a deadline, so I work extra hours but don't report them. Processes seem to change daily. People-first is all but forgotten. Customer service is the unsung hero, carrying the weight of the world but often overlooked. Unrealistic classroom times leave little to no time for Q&A. There are manager pets and clicks in the organization. "Ohana" (meaning Family) is a joke. Do not share innovations with others; they are often stolen by others who will take accolades and credit for themselves. There are egotistical managers who could use a lesson in humility. Growth is nearly impossible. Personal review is a waste of my time. The manager is going to override my ratings with their own. Just give me my review and let's get on with it. It's been all downhill since the merge. Layoffs are a constant worry.

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