Their own People are not their Purpouse - Anonymous employee UKG Employee Review

2.0
Mar 24, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free Healthcare and 401K match are the main reasons people are staying at this point and based on a survey that was sent out, that may be going away.

Cons

Complete and utter chaos. We have lost so many tenured people (product knowledge) due to the changes they have made. At this point, we cannot provide accurate and timely responses to clients. Our backlog is enormous and training is minimal. The attrition has also affected the development team and its noticeable in the product releases. The amount of tax blunders that have occurred this year with new releases and updates is embarrassing. When issues have been brought up to the executives, the response is: if you don't like it, you can leave. So we are all just numbers. Now that they have created the huge mess we are in, they are upset that CSATs are down (duh) and are blaming it on not being in the office enough. Ignorance is bliss for them I guess.

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1.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Working from home and the benefits are okay, but not really any different from those in most other organizations.

Cons

Too many managers are ill-informed about how much work there is to complete. Too many meetings pull employees away from work, yet they are chastised for work-life balance. I do not want to miss a deadline, so I work extra hours but don't report them. Processes seem to change daily. People-first is all but forgotten. Customer service is the unsung hero, carrying the weight of the world but often overlooked. Unrealistic classroom times leave little to no time for Q&A. There are manager pets and clicks in the organization. "Ohana" (meaning Family) is a joke. Do not share innovations with others; they are often stolen by others who will take accolades and credit for themselves. There are egotistical managers who could use a lesson in humility. Growth is nearly impossible. Personal review is a waste of my time. The manager is going to override my ratings with their own. Just give me my review and let's get on with it. It's been all downhill since the merge. Layoffs are a constant worry.

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