Frustrated Customer Experience Agent - Customer Service Associate UNFI Employee Review

3.0
May 7, 2022
Recommend
CEO approval
Business Outlook

Pros

Paycheck Work from home Free thanksgiving Turkey

Cons

Low pay Poor training Co workers not held accountable Poor processes. Getting calls for problems in the warehouse or other departments that are experiencing “challenges” Not being able to offer customers a solution due to poor processes, tools, technology, unfilled positions or just lazy people.

Explore other reviews about UNFI

5.0
Jan 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Hard work is acknowledged and rewarded Supportive leadership Opportunities to learn and develop Fast‑paced environment that builds strong skills

Cons

Can be demanding at times (but worth it if you like being challenged)

5.0
Jul 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Chill management and dispatch All pallet drops with epj No hand unloading No micromanagement Updated fleet Mechanics on site Own assigned truck not slip seat

Cons

Start time Delays due to warehouse Not enough hours new hires (4 day schedule)

See reviews by: Helpful|Rating|Date|All