Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      UPMC

      Engaged Employer

      UPMC reviews

      Middle management supportive, but upper management disconnected - Lead Customer Service Manager UPMC Employee Review

      1.0
      Jul 15, 2026
      Lead customer service manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Depending on the department, middle management may be willing to advocate for your team's needs.

      Cons

      Upper management is out of touch with any real day-to-day issues. Micromanagement Low pay, high stress environment Constant change in systems and processes (for no actual business reason)

      Explore other reviews about UPMC

      5.0
      Jun 3, 2026
      Registered nurse, bsn
      Recommend
      CEO approval
      Business Outlook

      Pros

      Career growth and development. Benefits and compensation.

      Cons

      Distance to travel and parking issues

      3.0
      Jul 14, 2026
      Registered nurse
      Recommend
      CEO approval
      Business Outlook

      Pros

      Coworkers and assistance from them

      Cons

      Was told via email would be paid a certain amount, then my pay was decreased not once, but two times prior to starting my role.

      See reviews by: Helpful|Rating|Date|All
      Related searches: UPMC jobs | UPMC salaries | UPMC benefits | UPMC interviews | UPMC conversations
      UPMC reviewsUPMC Lead Customer Service Manager reviewsUPMC review