Constant lying and inconsistency - Contact Center Specialist II UPMC Employee Review

2.0
Mar 6, 2017
Recommend
CEO approval
Business Outlook

Pros

Having health insurance is nice. That's it.

Cons

UPMC likes to tell everyone during orientation that if you want to go back to school your department will work with you to hell you achieve that goal. Becauss UPMC "cares". Biggest lie ever. I signed up for classes after getting a payment advance from UPMC for tuition. My supervisors refused to work with me on any sort of schedule. I had to cancel my classes becaue of this. I was looking to go for Surg Tech. And the surg tech class is only offered once at a certain time. The department refuses to work with me. They also like to act like this position id a stepping stone and you can transfer to another department after a year. This is also false. They trap you here.

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Pros

Smart people Networking with top professionals Fantastic culture Variety of professional Development

Cons

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1.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

you can set your own schedule, you can work hybrid/remote if you're meeting metrics

Cons

god awful to work for, they will over work you then blame you when you dont take your lunch breaks or when you go into overtime. you have to be READY to sustain the demand of this job fr. inconsistent pay raises (if any). management is incredibly difficult and moody and cliquey. when they like you they'll be helpful, when they don't, your clients will suffer because of it and you will take the blame from both sides

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