Pros
Wonderful co-workers, for the most part, and free food from time to time.
Cons
Management and leadership in National Accounts was horrendous. It was constantly left up to sales reps to make up for the shortfalls of operations to help deliver product, adding tons of miles to my personal vehicle. There was no work/life balance, only work - I received calls in the middle of the night or extremely early in the morning from the transportation department or customers. On top of that, it was frowned upon to leave the office a minute before 5:30pm if you weren't making a delivery to a customer. We were expected to come into the office in inclement weather as well, regardless of how the roads were. The delivery issues were endless. There were problems with procurement. I was expected to be available on Saturdays if my customers had deliveries with little to no assistance from management, and was also expected to check orders and correspond with customers on Sundays for those receiving Monday orders. I had to bring my computer everywhere on the weekends. There were no boundaries or respect for personal time - I received calls on my wedding day; I received texts on my honeymoon - this is after asking customers to contact alternative reps for weeks leading up to both events. This wouldn't have been such a problem if I had a company issued phone, but they required us to use our personal phones and only offered a portion of the bill. Customer service couldn't handle some of our more complex customers and was also understaffed and poorly trained, which left all the responsibility on the rep. It is over two years later and I still get messages from US Foods customers asking me where their deliveries are - clearly things have not changed. It was a great opportunity to get experience for my current position in a different field, but it was a huge relief to leave.
