employer cover photo
employer logo
employer logo

US Postal Service

Is this your company?

Not for everyone... - City Carrier Assistant US Postal Service Employee Review

1.0
Sep 8, 2014
Recommend
CEO approval
Business Outlook

Pros

Good pay (as a 19yr old in college...can't really beat $15.30/hr right now).

Cons

Supervision. Of course, from post office to post office, every postmaster and other supervisors will act and treat employees differently so I can only speak on behalf of my office and the few others I've been sent to. I was sent out to do a full route before I was even done with my OJT (On-The-Job training) where you're sent out with a regular carrier who shows you the tricks of the trade. Constantly set up to fail. You're given the longest routes and are expected to complete them in an unreasonably short amount of time. They'll tell you an 8 hour route is 6 hours long because the computer says it is so that they can yell at you upon your return when you come back in 8 hours, (if you're lucky, they'll drive up to you while you're on your route and yell at you and tell you you're going too slow even when its 100 degrees out and your body simply can't move any faster). This job will truly push you to your limit. Very stressful at times. Supervisors will threaten to fire you all the time in your first 90 days. As a CCA you're going to become a slave to the post office so keep that in mind before you decide to apply. If your office is on the smaller side, you can expect to be thrown around to different post offices with under an hours notice (supervisor will call you in the morning telling you to report to a certain town and you'll work there for the day). You're just a body to put to a route to the supervisors. They don't care if you're not feeling good or if you hurt yourself outside of working causing you to move slower for the next few days. If you complete a route in 5 or so hours (or do it quicker than normal), expect to be held to that expectation on a daily basis. They'll say something like "You finished that route by 4:30p.m. yesterday and now today you're done at 5:45p.m. and start yelling. You'll be the first to be blamed for things when they're not your fault. You'll realize a few weeks into doing the job 6 days a week that you're going to get yelled at (at least at my office) for doing your job which is without a doubt the most frustrating thing about the job and the regulars who've been there for 10-20 years will tell you the same thing. Although it may not seem possible, I may be forgetting some cons. If you're up for a tough job, I'd say go for it. You'll quickly learn why this job has such a high turnover rate. I heard around 70% of CCAs quit within the first week. I was hired with 3 other CCAs at my office and I'm the only one remaining. The other 3 quit within their first week. Oh, and if your office is 'big enough', you'll have sunday delivery where you'll be delivering 2 trucks full of parcels from about 8am - 6pm. Saturdays are like weekdays also which could be viewed as a con by some. If this job was a monday through friday, it wouldn't be too bad I don't think. The 6 days a week gets to you quick. Also, getting a day off is a hassle. They'll call you the day of or the night before (if you're lucky) to tell you that you have off the following/same day. Last week I didn't even get a call from anyone, I showed up to work ready to work and they sent me home because apparently it was my day off and they had already called and told me that (they did not). If you call in sick, be prepared to have a doctors note the following day. Can't imagine what it would be like if you called in sick and showed up the following day without a note. I called in sick one time, went to the doctors and brought in a note the following day and still got yelled at. Like I said, I'm speaking on my own experiences thus far at my office. Everyones experience will be unique to the office they work out of. Remember, they need you more than you need them.

Explore other reviews about US Postal Service

5.0
Jan 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people, passionate about their work, folks will go out of their way to assist each other

Cons

HQ is a bit dated, needs a renovation

4.0
Jun 16, 2014
Recommend
CEO approval
Business Outlook

Pros

First: In this economy? The pay. New carriers start out at $15,30/hr and (even though your orientation leader may so you're not guaranteed 40 hrs/week) you will get a monstrous amount of overtime. Once you're past your first couple of months and you understand how to carry mail properly you will often work from 8a-6p nearly every day. Also with a few cities, like mine, you will work on Sundays for Amazon. This usually adds an additional 5 hours to the paycheck. Myself and other CCA's in the station work between 51-64 hours a week. Secondly: You are your own boss for the most part. You will spend 1-2 hours a day in the office between receiving and casing your magazines and any left over letters that the machine didn't sort out. Once you've been in past the 90 day probationary period you are eligible to "hold down" an open route. If you are lucky enough to get a good long term hold (the regular is gone for injury or some other reason) you will learn how to case routes very quickly. Third: Fitness. There's a lot of people who want to lose weight out there. I weighed 235 lbs when I first started working for the post office and now I weight 180. I lost 50 lbs in the first 3 months alone. It's all exercise though. You can diet if you want, but remember you'll need energy to walk those long routes. Fourth: Coworkers. Yea, there are turds in every environment, but most of the career employees there are really pulling for you to succeed. Most carriers in my station are former military and a lot of them have been friends for decades. Being a CCA myself, I was worried about how well I'd fit in with some of the grizzled older carriers but they accepted me right away.

Cons

So where to begin. Well remember when I talked about working all that overtime in the Pros section? It's not optional. You will be expected to be at work every day of the week, including Sundays, unless you have a decent management staff. During the Christmas season I once worked for 53 days straight without an off day. We had new CCA's get hired and quit within weeks. Have a family? Tough luck. You will get to see them from 6:30pm till they go to sleep. Sundays you will likely get off work around 1-2pm. Management is mostly compromised of people who are former carriers or clerks, which is nice because they promote from withing, but the devastating caveat to this is that most of them are uneducated persons. A fair amount of carriers start when they're in their late teens and early twenties and come from jobs that were minimum wage or did not require them to have any kind of leadership training. The managers don't care about the welfare of the employees mental status until it's too late, and most of them tend to act like they were never carriers at all by expecting completely ridiculous things from the CCA's and some career carriers. It's not unusual for a carrier to be given a 2 hr "assist" in addition to whatever their main route is. While most carriers can get this done without much issue, for a new carrier or even an experience carrier on a bad weather day, it can become very stressful mentally. The threat of being fired is incredibly annoying as a CCA. If you call off sick, if you need to have a personal day, if you even need to pick your kids up from school because your wife got stuck late at the office, a manager will pull you aside and remind you of how expendable you are. The Paid Time Off (PTO) you accrue will come very quickly, and you'll soon realize you have 40 hours and would like a nice little vacation.. too bad you can't take it. As a CCA you're expected to work 360 days a year and then you get 5 days off as a reward and a massive paycheck AFTER your 5 days off. Now you can use that fat cash to...uhhh.. buy something I guess? Certainly would have been more useful if I got it before the 5 day period to use on my vacation. While the career carriers are really great to deal with usually, the fellow CCA's can become very competitive. Often times if you're given an assist and it's better than another CCA's assist who has "seniority" over you they will complain to other carriers and management that they should have gotten the "good" assist. This is one of the fatal flaws that new people with struggle with. No matter how much faster you are, no matter how much more accurate you are, no matter what, everyone gets promoted by time with the post office. This leads to a lot of carriers just doing the bare minimum and putting the excess on other CCA's or carriers. The final con (that I'll write about) is that the weather sucks. I know carriers who have been delivering mail for 20+ years and they still can't deal with the rain, the snow, or the heat. The heat is the biggest killer for carriers by far though. If you're in an area that suffers from hot, muggy summers, get ready to consume gallons of water every day, and sweat that out (often onto your customers mail). The worst is when it rains on a hot summer day and then evaporates right off your clothing. Makes you feel like a walking sauna.

833
See reviews by: Helpful|Rating|Date|All