Pros
Most of the other RCAs I met seemed nice but most of them told me to run away from this job as soon as I met them
Cons
Everything else. Definitely the worst onboarding experience and work culture I have ever experienced. It’s a part time job with only one day of work guaranteed, but you can be expected to work up to 60+hours a week. You are expected to be on call everyday for a part time job that pays $20 an hour. I was told you’d be expected to have 3 personal vehicles for the job (one main one and two back-ups in case the first broke down lol). I worked there for almost 2 months and never got paid, even after reaching out about it, and I heard this is very common. Every employee I met, while nice, talked about how bad management is and how frequently they cry or want to die on the job. After 2 months I still didn’t even know who my direct manager was. The very first person I met for my fingerprints appointment was 2 hours late and then talked about the girls dress code the entire time and couldn’t answer my basic questions or tell me who to reach out to. The contacts I did have never got back to me and ignored my questions unless they needed something from me. Zero communication across the board between training, HR, and the management team. I definitely don’t care about how people talk, cuss, act at work but I saw stuff being said and done that blew my mind. Fights at the office I was training at, I was told it was normal for screaming matches to happen at stand up meetings, weird sexual jokes from trainers. There’s a huge carrier vs. management mentality. I was told to never speak to my manager 1-1 with out a union member present. When I asked about how to learn more about who my union rep was they told me to just go into my office and ask around lol. There weren’t clear cut answers for most basic questions. The trainers tried to teach us how to do things by the book, but continuously told us our managers are going to ask us to do it differently. It was also reiterated over and over you can get fired for any reason for the first 90 days, so don’t challenge your manager on anything. It took over 2 months from my offer letter to complete 10 days of classroom training. Most of it is slideshows they force you watch in person, but could easily be shortened into 2 days of at home training and a test if they cared about efficiency. After the in class training you’re supposed to call your manager (or just show up at your assigned office if you can’t get ahold of them) to schedule your last step of training which is on the job training where you work with a full time carrier for 3 days and they shadow you. This part is probably the most helpful part of training if you get matched with a good carrier, but I never got that far. My last straw was one of the managers calling me during in class training and he said he’s just been wondering “where i’ve been?” and if I could come in and work that sunday. I was confused why he was acting like he didn’t know “where i’ve been” because I assumed it was communicated to managers when employees are in training and when their start date is. I told him I hadn’t had any on the job training yet and I figured I wouldn’t have anyone to answer any questions i had on a Sunday. Sunday mail is handled differently and it’s the one thing they don’t cover in the classroom slideshows lol. He told me to just come in and do the job anyway and that he’d schedule my on the job training “later”. This was the same manager that I had reached out to multiple times about not getting paid for training so far, he never even mentioned it. The next day was pay day and the third pay period that I hadn’t received a check. I quit same day. I am leaving out sooo many details and stories because this review would literally be a book. It was a wild experience.