Not a healthy work environment - Escalation Specialist USA TODAY Co. Employee Review

Career growth through working with a team that is about success - clients and your own!

No water-cooler chats because of being remote, but this isn't really a con.

A company that I believe genuinely cares about its employees as much as their clients. Great work/life balance, decent pay, great culture, welcoming and supportive atmosphere.

Trying to "fix" too many things at one time can lead to inconsistency and feelings of being overwhelmed at all levels. There is a lot of great intent and plans to continue to grow the company and make things better overall, however, sometimes it felt a lot like "pulling at straws" approach where upper leadership would try something impulsively, and not stick to it long enough to see if it could truly make an impact, and many times certain approaches contradicted a previous one for a different area of opportunity. However, it's important to note, that through many moving parts, there was always support offered, and a "safe space" to provide feedback at even entry level roles.