Claims adjusting side only - Claims Adjuster USAA Employee Review

3.0
Oct 29, 2025
Recommend
CEO approval
Business Outlook

Pros

Ok work environment and people, Not all management is bad but too many changes and using old methods or methods that do not work decent pay once time in, access to training and time to do it but not enough time to learn and apply

Cons

(Claims Adjusting side) Horrible management, unbearable workload leading to longer turn around times and mad members leading to complaints all pinned on the adjuster to cover up all the bad business changes to many meetings and nothing accomplished and speak about politics, Metrics driven, Hypocritical to the core values, once you reach a certain pay they micromanage, selective in thus process

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5.0
Apr 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The pay, Benefits, and Culture were the best

Cons

Micromanaging supervisor, depending on who your supervisor is.

2
5.0
May 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

297
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