Not what it used to be - Bodily Injury Adjuster USAA Employee Review

3.0
Oct 31, 2025
Recommend
CEO approval
Business Outlook

Pros

Supportive team, excellent facilities, decent pay

Cons

Got rid of Manager Candidate School, resulting in a lot of bad leaders. Horrible Knowledge Base documentation

Explore other reviews about USAA

5.0
Apr 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The pay, Benefits, and Culture were the best

Cons

Micromanaging supervisor, depending on who your supervisor is.

2
5.0
May 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

297
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