Pros
They provide the tools to get the job done- extensive training, real-time resources, clean, bright and modern facilities. Culture messages from corporate make you feel appreciated and part of an important mission to protect our military families. Pay is average for the area but there is a certain pride working for USAA.
Cons
Managers don't drink the same flavor of Koolaid. Personalities are laid bare unless their director is around, or someone from the Home Office in San Antonio. Gossip is not only encouraged but you can be rewarded for dishing the dirt on a coworker the manager dislikes. Never had a problem when I was a simple policy writer but once you get into a higher position the management quality deteriorates to the point where whole teams despise coming to work and resumes start flying.