Not worth the pay - Claims Adjuster USAA Employee Review

3.0
Dec 2, 2025
Recommend
CEO approval
Business Outlook

Pros

I worked from home and was offered great benefits.

Cons

Horrible management and overworked employees. I was hired to adjust injury claims then everyone began handling property damage claims too. It felt like I was a call center for body shops and total losses. Constantly picking up slack for the other adjusters because you're answering their calls too. Merging departments and constantly increasing your work duties. Annual bonuses were cut tremendously too. It was just not worth it to me anymore and I should have left sooner.

Explore other reviews about USAA

5.0
Apr 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The pay, Benefits, and Culture were the best

Cons

Micromanaging supervisor, depending on who your supervisor is.

2
5.0
May 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

297
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