Proceed With Caution. Not Ideal for Optimistic personalities. - Auto Claims Adjuster III USAA Employee Review

2.0
Apr 25, 2016
Recommend
CEO approval
Business Outlook

Pros

Benefits, Perks, Stability. Great place to start at and build up your resume before moving on to better opportunities.

Cons

Over worked. Underpaid. Don't expect to negotiate salary it a take it or leave it thing. The raises here are a joke. They try to sell you on the bonus and the benefits. Call center Environment. Adjuster can never work on diaries or claims because management wants you on the phone at all time and be able to work 100s of diaries during 3 seconds of downtime between calls.Customers are always pissed off with the lack of attention they get, Also, don't expect to take time off for vacation or whatever personal time you may need. Time off calendar is always booked several months ahead of time. So they force you to take unplanned time off and then complain. Example. If you need to go to the dentist or doctor better push your appointment several months out because its impossible to get time off for the following week. Growth Opportunity is limited. If you hired on as a claims adjuster they push for you to stay a claims adjuster. If you want to go to another department you have to start at the bottom and work your way up. Customers are always pushy and whiney never satisfied. If you like your sanity STAY AWAY. If this is something you're interested in then go for it :). This place can wear out your mind, body and soul.

Explore other reviews about USAA

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay. People who care and want to see everyone succeed. Great benefits

Cons

Hard to get hired in any capacity. Harder now even if you are not former military even if you have family who were.

5.0
May 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

297
See reviews by: Helpful|Rating|Date|All