Pros
USAA has a great mission statement and core values and I was proud to live them all. They have high standards for all employees and have great resources that will help you develop the skills for success. As a military vet, whose father retired from the Air Force and whose and brother and son are currently serving, I LOVE how this company takes care for our service men and women. The amazing benefits include a 401K program, matching up to 8% towards retirement, tuition assistance and a pretty nice annual bonus. The pay is not too bad either. The amazing management is supportive and encourages advancement within the company
Cons
The hours that member service representatives work can sometimes be long and exhausting. I worked 4 10 hour days and stayed on the phones about 90-95% of that time. Lunches were only 35 minutes long and trackers kept track of every other minute of your day. Also, I don't deal with rude, nasty people so I had terrible anxiety when I had to take a call from a disgruntled member.