Not all that was promised! - Member Relationship Specialist II USAA Employee Review

3.0
Dec 5, 2011
Recommend
CEO approval
Business Outlook

Pros

Benefits, work life balance, great campus

Cons

Promotions, numbers driven, not focused on customer service but more focused on selling products

Explore other reviews about USAA

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

50% off for lunch flexible working hour

Cons

too many office politics layoff

5.0
May 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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