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      USAA

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      USAA reviews

      So Many Things Changed Over the Years - Anonymous employee USAA Employee Review

      3.0
      Oct 16, 2016
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      When we started it really felt like we were there for the members. Sure, we referred products and services, but the living room conversation was what made it feel genuine.

      Cons

      Then came the sales model and focus, along with ridiculous micromanagement. Job became way too stressful to be enjoyable, and I wanted to move up within the company (something that these new metrics were key to, but also seemed to hinder a number of good employees).

      Explore other reviews about USAA

      5.0
      Jul 8, 2026
      Senior advisory consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay. People who care and want to see everyone succeed. Great benefits

      Cons

      Hard to get hired in any capacity. Harder now even if you are not former military even if you have family who were.

      5.0
      May 8, 2015
      Risk analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

      297
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