Pros
Good salary and benefits, good opportunities to move to new areas. Women are well represented in management. Beautiful office building, excellent on-site childcare.
Cons
Very strong emphasis on referring to other areas, even for simple calls like activating a debit card. Work life balance was not good when I left. Everyone in my area was forced onto 10 hour days, regardless of personal circumstances. There are limitations for schedule selection - the East coast gets the vast majority of opening shifts and the West coast has the closing shifts. Arizona also doesn't do DST, so our shifts would move forward and backward by an hour when standard time would change to DST for the rest of the country. While bonuses are great, the permanent raises sometimes are less than the federal cost of living adjustments. If extra money is given in the form of a bonus, it's temporary and salaries don't go up as fast. I cannot verify this, but out send that if an employee needs FMLA or short term disability, the company looks for things to hold against employees when they come back.