2.0
Dec 30, 2016
Former employee, more than 3 years
Phoenix, AZ
Recommend
CEO approval
Business Outlook
Pros
401K plan is up to 8% matching, which is very generous for the industry. The gym facilities are nice and there is a good selection of on campus food and goods.
Cons
Employees at satellite offices and any customer contact employees are treated as completely disposable. These employees are monitored constantly and there is absolutely no trust between managers and those under them. USAA continuously refuses to staff appropriately for its growing membership and keeps piling more responsibilities onto already overworked employees.