Specialist - Insurance Specialist USAA Employee Review

2.0
Jan 7, 2017
Recommend
CEO approval
Business Outlook

Pros

Good benefits and limited tuition reimbursement. Good dependable work at a company that has offices in many different locations, along with several different areas to work in.

Cons

Company has changed drastically under new CEO. Hard sales even when you know that someone doesn't need the policy. It feels predatory and we are pushed HARD to sell, like Wells Fargo employees, down to the phrases we use. Salaries are lower than with competitors, and employees depend on the bonus to bring them closer. Company is fairly diverse at the entry level, but that changes drastically as you go up the chain.

Explore other reviews about USAA

5.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, sense of purpose, mission, organization

Cons

Honestly, none that I can think of

5.0
May 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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