Unprofessional - Insurance Agent USAA Employee Review

Everyone is just out for themselves. If you even call the help line, half of the time they do not even truly help you. Stop letting the members act like babies and hold them accountable. I have never been verbally disrespected as much as when I worked with members who chose to pay their bills late. Why have a billing department if you are going to make insurance agents take billing calls. Hire billing agents who will stop avoiding calls by constantly transferring them.