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      USAA

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      Outsourcing - Contact Center Ops Analyst USAA Employee Review

      3.0
      Jun 29, 2017
      Contact center ops analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      My job was good but I felt like a worker ant, with 20k plus people each position had hundreds of applicants. I spent many hours driving and felt I was not being developed. Things slowly started to stop or was changed.

      Cons

      My job was outsourced to Mexico/India. I knew many people working 20+ years who some were vets who lost there job to someone outside the US. For a company with USA in the name, they are still about profit and will let you go if it means it saves them money

      Explore other reviews about USAA

      5.0
      Jul 8, 2026
      Senior advisory consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay. People who care and want to see everyone succeed. Great benefits

      Cons

      Hard to get hired in any capacity. Harder now even if you are not former military even if you have family who were.

      5.0
      May 8, 2015
      Risk analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

      297
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