Get ready to be ear raped by "Members" for 8 HRS straight - Financial Advisor USAA Employee Review

1.0
Jul 25, 2017
Recommend
CEO approval
Business Outlook

Pros

9-5 job, pay for education, & work with 80% of staff who hate the company too so it makes it tolerable.

Cons

Horrible new CEO, micro managers, track every minute on phone, not competitive on pay & gets worse every year, non-transparency, managers play basketball while your shackled on the phones, don't promote out of call center to non call center rolls even if you're qualified, make me so depresessed I can't enjoy my life with family, no commissions, everything is for the betterment of reserve funds in company and no focus on employee happiness, & they'll close Addison site in 5 years.

Explore other reviews about USAA

5.0
Apr 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The pay, Benefits, and Culture were the best

Cons

Micromanaging supervisor, depending on who your supervisor is.

2
5.0
May 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

297
See reviews by: Helpful|Rating|Date|All