Pros
Really the only pros are the benefits, and most of the people you work with.
Cons
Management is horrible. They pretend to care about you but really don't. This is a call center job. You are tied to a phone all day long. The people who call in are never in a good mood. The people who call in scream and yell because their bill is too high or they cant pay their bill and its USAA's fault somehow. Management will get mad if you take a 5 minute unscheduled break to go to the restroom. They will tell you day one that "ITS NOT ABOUT THE NUMBERS. ITS ALL ABOUT THE MEMBERS." That is a lie. If your numbers are not good enough, your manager will get mad at you and when your numbers are good, they find something else to nit pick on. The management there is very condescending. They care more about the members satisfaction than their own employees well being. They tell you after 1 year, you can move anywhere with in the company, but there are people there who have been doing the same jobs for 10 years. There is no room for growth.