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      USAA

      Engaged Employer

      USAA reviews

      stress - Senior Customer Service Representative USAA Employee Review

      3.0
      Sep 23, 2017
      Senior customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Beautiful campus, good benefits, covered parking

      Cons

      Call center on steroids. If you are in "after call" to complete a customers issue or research their account, management has a fit. Anytime you are in after call for 7 minutes or more, you lose 15 minutes of PTO. This is a thinly veiled plan to reduce benefits for their workers

      Explore other reviews about USAA

      5.0
      Jul 8, 2026
      Senior advisory consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay. People who care and want to see everyone succeed. Great benefits

      Cons

      Hard to get hired in any capacity. Harder now even if you are not former military even if you have family who were.

      5.0
      May 8, 2015
      Risk analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

      297
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