not the company it was - New Member Solutions USAA Employee Review

2.0
Oct 10, 2017
Recommend
CEO approval
Business Outlook

Pros

you can buy 40hours of PTO at the beginning of the year lots of amenities at the campus (gym, cafeteria,shop)

Cons

*over worked / overloaded employees. *prices are no longer competitive in the market- so VERY difficult to sell *in the "sales" team- we are expected to push banking products on members regardless of the need or interest in our bank whenever discussing insurance *all employee short term and FMLA benefits are outsourced to Liberty Mutual- who sucks big time with communication and actually paying out valid claims

Explore other reviews about USAA

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay. People who care and want to see everyone succeed. Great benefits

Cons

Hard to get hired in any capacity. Harder now even if you are not former military even if you have family who were.

5.0
May 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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