2.0
Apr 7, 2009
Current employee
Phoenix, AZ
Recommend
CEO approval
Business Outlook
Pros
The benefits, set hours, most of the people working at USAA are stand up people, the customers as a whole treat the employees well.
Cons
We are attached the a phone line 90% of our day. There is constant change affecting the ability to be effective. We are expected to be experts at eveything and sell everything to every person that calls in. We are salaried agents so we can tell our members we have their best interest in mind even though we have goals that are beat into us on a daily basis. So even though we dont get a commission we still push certain products to get management off our backs for the day or week.