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      USAA

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      Claims Adjuster 2 - Casualty Claims Adjuster II USAA Employee Review

      2.0
      Jul 4, 2018
      Casualty claims adjuster ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits overall. 401k, dental, vision, health

      Cons

      Call center environment. No file ownership. Doesn’t feel like an actual claims office- more like phone operators. Upper management refuses to staff up all departments in claims and throws extra duties on the casualty adjusters consistently. So more work - no extra pay.

      Explore other reviews about USAA

      5.0
      Jul 8, 2026
      Senior advisory consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay. People who care and want to see everyone succeed. Great benefits

      Cons

      Hard to get hired in any capacity. Harder now even if you are not former military even if you have family who were.

      5.0
      May 8, 2015
      Risk analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

      297
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