Used to be an amazing place - Auto Liability Claims Adjuster USAA Employee Review

3.0
Jul 21, 2018
Recommend
CEO approval
Business Outlook

Pros

Great benefits pto and maternity/paternity leave is way better than any other company. Somewhat of a flexible work life balance they will pick and choose.

Cons

Won’t get promoted unless you go to outside activities for work and they really like you very political type environment not based on actual skill level. Also now as an adjuster handle all 50 states comp neg for all and it’s expected to work overtime in order to handle caseload. They have also incorporated total loss into this position. New hires come in 4K higher than current employers and paid way under market value for this position. Moved to a different company making 15k more a year.

Explore other reviews about USAA

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is sufficient and above Average

Cons

Upward movement is based on who you know

5.0
May 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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