Sep 20, 2018
USAA Response
7yThank you so much for your review, and for your years of service!
We do care deeply about our employees, and we are happy to provide things like tuition assistance, license exam prep, and leadership development programs to help people achieve their long-term career goals.
However, know that we do love our phone representatives as well! They play a crucial role in providing great service to USAA members. We’re happy to see them move on to other roles within USAA, if that is their goal, but we definitely appreciate the work they do on the phones.