Unbeatable corporate culture. Good pay. Great benefits. - Business Advisor USAA Employee Review

5.0
Sep 20, 2018
Recommend
CEO approval
Business Outlook

Pros

EVERYTHING ties to the mission statement. Everything. Usaa has an amazing chemistry and awesome corporate culture that are truly irreplicable. Benefits are excellent including a sizable annual bonus for all employees, free gym and onsite clinics, 1:1 401k matching up to 8%, education card to pay for education expenses, and the list goes on...

Cons

It can be a challenge to “get off the phones” but at the same time qualified, dedicated employees will find their place within the organization. And hey it beats the alternative.

avatar
USAA Response
7y
Thank you so much for your review, and for your years of service! We do care deeply about our employees, and we are happy to provide things like tuition assistance, license exam prep, and leadership development programs to help people achieve their long-term career goals. However, know that we do love our phone representatives as well! They play a crucial role in providing great service to USAA members. We’re happy to see them move on to other roles within USAA, if that is their goal, but we definitely appreciate the work they do on the phones.

Explore other reviews about USAA

5.0
Apr 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The pay, Benefits, and Culture were the best

Cons

Micromanaging supervisor, depending on who your supervisor is.

2
5.0
May 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

297
See reviews by: Helpful|Rating|Date|All