Great pay and benefits, but lacks proper tools to do our job and is not flexible to change to better meet member needs. - Investments USAA Employee Review

3.0
Jan 18, 2019
Recommend
CEO approval
Business Outlook

Pros

8% retirement contribution match, 32 days off a year starting out, very military friendly for employees

Cons

Call center focused, CEO is newer and shifting the business focus to profits, seems to favor contracting departments out over keeping jobs internal

Explore other reviews about USAA

5.0
Apr 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The pay, Benefits, and Culture were the best

Cons

Micromanaging supervisor, depending on who your supervisor is.

2
5.0
May 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

297
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