Not a great place for professional jobs. - Director USAA Employee Review

2.0
Mar 19, 2013
Recommend
CEO approval
Business Outlook

Pros

Great benefits, all-in-one campus, low living cost.

Cons

Politics - hardly any decision is made without presale to stakeholders Military Culture - not necessarily a bad thing, just people with military background got significantly more opportunities Location - San Antonio is not the right place to attract top talents,; even if they come, they do not stay. Lack of Talents - The general technical level in USAA is low. Both the culture and the location play into this. Career Opportunities - USAA's culture encourages more "sales" and "polishing" instead of the quality of products. People got promoted to executive positions more for the reason of "culture fit" instead of performance.

Explore other reviews about USAA

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay. People who care and want to see everyone succeed. Great benefits

Cons

Hard to get hired in any capacity. Harder now even if you are not former military even if you have family who were.

5.0
May 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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