Good stepping stone to learn and move on - Policy Service USAA Employee Review

If you're on the phones (90% of employees are), then get ready for back to back calls the whole day. People call for service and you have to sell them a new product or get them transferred to a financial advisor... They track every single time you "offer" something and when you don't either... It's become a numbers game... I can no longer say after 4 years that mermbers are #1 priority... it's all about the numbers now --- ALSO, very hard to move out of your current position to a non-phone position. Who wants to be on the phones for 10 years???