Great Benefits and Horrible Leadership - Claims Adjuster USAA Employee Review

2.0
Mar 14, 2019
Recommend
CEO approval
Business Outlook

Pros

8% 401K match, retirement plus, generous PTO, ability to buy 40 hours of PTO during open enrollment, onsite gym, healthy options in cafeteria

Cons

Lower pay than other companies, No consistency from upper level management, any type of verbal means no bonus, unrealistic metrics, back to back phone calls, call center environment, no file ownership, upset members due to poor support from management

Explore other reviews about USAA

5.0
Apr 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The pay, Benefits, and Culture were the best

Cons

Micromanaging supervisor, depending on who your supervisor is.

2
5.0
May 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

297
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