Great reputation, shifting culture - Member Solutions Specialist USAA Employee Review

Users say... "The benefits are great and my manager really encourages using your own initiative and asking questions." "The pay is good for San Antonio and the cost of living in San Antonio is tremendous." "It values support of the military and allows for a great work life balance." "Yearly Bonuses are great and helpful." "Great Benefits, great for furthering your education" 

Users say... "There was poor management and it made for a hostile environment for some of us." "Very good and very bad managers at USAA." "Senior leadership (executive management group) are all AFRAID of the CEO and do not lead." "The only thing I would say is that in this economy the salary is low" "Moving a lot of dev work overseas but keeping middle and upper management state"