Pros
The co-workers and management team in my area were amazing, 40 hr work week, 18.8% performance bonus in '13 (and last several years) plus extra paycheck in December, this makes up for the low salaries, paid OT, 8% 401k match, great benefits, great training, any job off of the phones would be great.
Cons
This is a call center job, you will be tied to your desk, can't eat lunch or take breaks with friends, this is not a career - it is a job, highly sales oriented atmosphere, performance review is ultimately subject to your sales performance, other departments will cold drop members to you who have no idea why they are talking to you or believe that you will simply update their address or finish the "second part of the call", it will be up to you to open the call and try to make a sale, no clear upward mobility progression structure, as a new hire you will be working Saturdays for at least the first year or two, you will not be able to get off any decent holidays for at least the first 2 yrs, high stress and high pressure. Ultimately this is a job with a steady paycheck but if you have any other opportunities that are not in a call center, take it and forget about this job. I left for a better opportunity and am so happy I did.