Great company, horrific management in Colorado Springs!!! - Member Service Representative USAA Employee Review

4.0
Apr 30, 2013
Recommend
CEO approval
Business Outlook

Pros

The pay, the benefits, the mission, the CEO, the innovation

Cons

The extreme micromanaging of the Colorado Springs office. Many of the employees are on FMLA because of the severe harassment and intimidation that goes on daily in this office. If you want a job here, get ready to give up your personal life! You can't get a day off for anything!!!...and for the multitude of weeks vacation you get, you have to BID for your time off in NOVEMBER of the previous year!!! You most likely won't get it!

Explore other reviews about USAA

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay. People who care and want to see everyone succeed. Great benefits

Cons

Hard to get hired in any capacity. Harder now even if you are not former military even if you have family who were.

5.0
May 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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