Big promises. Big problems. - Member Service Specialist USAA Employee Review

Very mission oriented and in training they do everything possible to get you to drink the Kool-Aid. At best it is a mediocre salary for a high stress, numbers driven, watched-like-a-hawk, call center environment. 1 out of every 5 managers is decent or cares; the rest of the batch don’t honestly know how to interact or lead a team. (This company is the epitome of people don’t leave jobs they leave managers.) You cannot switch managers and many of them will find ways to circumvent promotions for their team members unless it directly serves them. Training needs to be longer and more in-depth to give reps full confidence and capability to serve members.