Specialized Member Service Investment Representative - Specialized Member Services Representative USAA Employee Review

The area of the company I work for hires very young individuals for middle management who were very good at their jobs when working in the trenches; however, the lack of knowledge and experience in leading is obvious. Too much focus on referrals, not enough focus on the member's needs. USAA is known for it excellent customer service; however, it is moving more toward sales. Sales is important; however, if a customer receives excellent customer service, the sale will come. Due to the fact the company is a call center, the schedule is very ridged and inflexible.