It is what it is if you can work in a call center and take nonstop calls and limited opportunity to move up - Insurance Agent USAA Employee Review

3.0
Aug 11, 2019
Recommend
CEO approval
Business Outlook

Pros

Co-workers, Manager, and 401k match up to 8%, pay if awarded bonuses not guaranteed. Gift card rewards. Love our members/customers.

Cons

Work/Life balance, call center, hard to get vacation time during holidays, spring break or anytime in general. Adding more work to reps all ready stressed on anxiety meds, getting therapy and crying at desk. Chained to desk. Low pay considering they keep dismantling other departments and giving 3x more work no raise or additional training in some circumstances. Favoritism. Also doesn’t matter when you have degree because your told you don’t have experience and vice versa. Constantly changing environment just when you adjust to new metrics/goals they change anywhere from year to year and hard to keep up with.

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5.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits Good culture in teams

Cons

Top heavy company Little room to grow

5.0
May 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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