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      USAA

      Engaged Employer

      USAA reviews

      Bait and Switch - Manager USAA Employee Review

      2.0
      Aug 30, 2019
      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong focus on the mission and serving the members.

      Cons

      I was hired for one job and, upon joining the company, was assigned completely different work. The work is also what you would typically assign to someone in a higher grade position, so not only does the job description I have not match the work I am doing, I am also underpaid for the work I am doing. I know of two other people that USAA has pulled the bait and switch on within the last several months. Is this SOP?

      Explore other reviews about USAA

      5.0
      Apr 13, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay, Benefits, and Culture were the best

      Cons

      Micromanaging supervisor, depending on who your supervisor is.

      2
      5.0
      May 8, 2015
      Risk analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

      297
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