Bittersweet - Anonymous employee USAA Employee Review

• Extremely stressful, especially during purchase season. • The culture has really changed since General Joe left, and NOT in a good way. • Management stresses that you should have a work/life balance but limits approvable PTO per team so severely that it is hard to get approved time off. • OT is micromanaged to the extent that you are made to feel like you are taking advantage of it when in reality you are already so exhausted by Monday at 5pm because you worked all weekend just to keep your head above water, and all you really want to do is spend time with your family. • Management does not appropriately plan for influx of loans and department turnover. Hiring additional staff in the middle of purchase season that will be trained by the END of purchase season is too little, too late. Current employees are already crying at their desks due to stress. • Loan processing system goes down at the most inconvenient times and there are so many work arounds to the work arounds that it’s ridiculous. • IT help desk is hit or miss. If you get someone that is competent your computer issue may be resolved in 10 minutes, otherwise your looking at a 45 minute phone call that accomplishes nothing and ends up in an escalated ticket with no ETA on when the issue will be resolved. • Quality metrics are laughable as 9 times out of 10 one hand doesn’t know what the other hand is doing.