Like USAA, Hate Mortgage - Mortgage Loan Processor USAA Employee Review

2.0
Oct 5, 2019
Recommend
CEO approval
Business Outlook

Pros

USAA has great benefits and a strong company culture. The 401K match is 8% and there is usually a retirement-plus added 401k bonus in February. There is an on-site gym, clinic, and cafe with half-priced "healthy" options.

Cons

The mortgage department has a new executive leadership team that has been difficult to work with. I am currently carrying the loan volume of two people, but they keep saying the average pipeline size is about 35-38, so why do I have the pleasure of carrying 55 loans? It is not acceptable to have employees working overtime for 5 months (and that isnt ending anytime soon).

Explore other reviews about USAA

5.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits Good culture in teams

Cons

Top heavy company Little room to grow

5.0
May 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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