Pros
Co workers on my team. Great facility, gym, Heath center on site, Starbucks on site, good benefits.
Cons
You don’t have a second to breathe back to back nonstop phone calls, you don’t have time to return phone calls, so many voicemails they decided to do away with VM. Code Red 3 days a week where you are told no outbound phone calls because so many people waiting on the phone. People screaming at you all day long. Then management constantly on you to adhere to unrealistic metrics. Excellent employees are quitting in masses because it is so stressful. They push you to work overtime every day and a lot of Saturdays. No work life balance if you have a family say goodbye you won’t be seeing them anymore...worst job I have ever had in my life.