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      USAA

      Engaged Employer

      USAA reviews

      Good pay and benefits, lots of hard work - Senior Member Services Representative USAA Employee Review

      4.0
      Oct 14, 2013
      Senior member services representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      People are friendly, members are the best in the world. Salary is above-average for the insurance industry

      Cons

      Constantly, chronically over-worked. This is NOT an exaggeration - aside from two 20 minute breaks and a 35 minute lunch, there wasn't a single free second in your day.

      Explore other reviews about USAA

      5.0
      Jul 12, 2026
      Software engineer (swe ii)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits Good culture in teams

      Cons

      Top heavy company Little room to grow

      5.0
      May 8, 2015
      Risk analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

      297
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